The NatWest banking app is currently down.
Many customers can’t access their account, many taking to social media to complain.
A message says “some kind of error has occurred” telling customers they “cannot establish a connection”.
The NatWest customer support account has said they’re “aware” of an issue and are “working hard” to resolve it.
Among the users to share their frustration on Saturday morning was Zamaan Ismail, who wrote on X: “Natwest app down, typical… what is wrong with your app??? Cant log in, send payments, had to delete and re-download and just giving this EVERYTIME.”
Another person said in a message to Natwest: “Hi. Your app keeps timing me out after like 5 seconds. Any idea why this is? Man’s got bills to pay!”
The full message customers are receiving this morning on their apps reads: “We’re sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves.”
It goes on to ask the customer to close the app and try again, adding they could check their WiFi strength, make sure they are using the latest version of the app and visit the bank’s customer service status page.
