BDO now offers digital innovations like the self-service machines in its branches nationwide for more convenience, complementing the Bank’s traditional over-the-counter services provided by branch personnel.
By offering an additional transaction-completion channel, BDO ensures a more efficient and customer-centric branch experience.
The service and account assist machines allow clients to input transaction details independently before engaging with branch personnel, eliminating the need for manual form-filling and reducing wait times.
The service assist machine allows clients to encode transaction details, queue their transactions, do priority queuing, and scan QR for online branch booking.
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The account assist machine, meanwhile, assists clients in online account opening, accessing online accounts, and paying credit card balances. / PR