Sainsbury’s said a software error has impacted contactless payments and its ability to fulfil the “vast majority” of online deliveries today.
The supermarket said the problem had affected some stores, although it did not specify which, and that it would contact customers to rebook orders.
“Due to an error with an overnight software update, we are experiencing issues with contactless payments. All of our stores are open as usual today, accepting chip and pin and cash payments,” it said in a statement.
“We’re experiencing technical issues affecting some stores, our groceries online service and our ability to contact customers.
Have you been affected by this? Email alexander.butler@independent.co.uk
Sainsbury’s said it was suffering technical issues which have impacted its ability to fulfil the “vast majority” of online deliveries. File photo
(PA)
“Unfortunately, we will not be able to fulfil the vast majority of today’s Groceries Online deliveries. We are working hard to fix the issue and apologise to our customers for the inconvenience.
“We will contact customers proactively to rebook orders as soon as we can.”
The supermarket’s page on X was inundated with customers’ complaints that their orders had not arrived this morning.
One customer wrote: “Our delivery was expected between 7.30am and 8.30am. I have tried to call but you’re cutting all customers off.
“We don’t know if our delivery has been cancelled or will be redelivered. You could at least advise your customers. Really bad service.”