DOXA Talent Revolutionizes BPO Landscape Through VIPs and White Glove Approach

By the year 2030, sources project that the talent shortage may reach a peak of 85 million people. Currently, an astonishing 77% of companies globally are grappling with the challenge of finding the right talent. The workforce landscape underwent a significant transformation during the pandemic, transitioning from onsite to remote and hybrid work setups. This shift has opened up opportunities for businesses to explore offshore talent outsourcing to bridge the employment gap on a global scale.

The Future of Work in the Philippines: Embracing Offshore Talent Outsourcing

The trend toward offshore talent outsourcing experienced a notable upswing in 2023, with 83% of small businesses investing in outsourced services. This trend is expected to persist and strengthen in 2024. Talent outsourcing offers numerous advantages for small and medium-scale businesses, including cost-effective labor, heightened productivity, and access to a vast pool of skilled workers. David Nilssen, CEO of DOXA® Talent, emphasized the need for companies to adapt, noting a demographic shift in the workforce as more offshore talents contribute to business success, providing momentum to the Business Process Outsourcing (BPO) industry.

In the Philippines, many skilled professionals are grappling with unemployment due to job shortages. The outsourcing trend presents a unique opportunity for numerous Filipinos to showcase their skills on a global stage while remaining in their home country. Filipino employees exhibit openness to new opportunities beyond their current roles, making them ideal candidates for offshore talent teams. Their flexible career mindset aligns well with the dynamic nature of the constantly evolving industry.

Offshore Talent Outsourcing: The Future of Work in the Philippines

In 2023, there was a notable upward trend, with 83% of small businesses opting to invest in outsourced services, and this trajectory is expected to persist through 2024. Talent outsourcing proves advantageous for small and medium-scale businesses, offering benefits such as cost-effective labor, heightened productivity, and access to a diverse pool of skilled workers. David Nilssen, CEO of DOXA® Talent, emphasized the need for companies to prepare for a demographic shift in the workforce. The increasing presence of offshore talents is not only contributing to business prosperity but is also providing momentum to the Business Process Outsourcing (BPO) industry.

Within the Philippines, numerous skilled professionals are contending with unemployment due to job shortages. The outsourcing trend presents a valuable opportunity for many Filipinos to showcase their skills on a global platform, all while remaining within the country. Filipino employees exhibit a willingness to explore new opportunities beyond their current roles, positioning them as ideal candidates for offshore talent teams. Their embrace of a flexible career mindset aligns seamlessly with the dynamic nature of the ever-evolving industry.

How DOXA is Transforming the Workforce With Borderless Talent Offshoring in PH

DOXA Talent, a prominent offshoring solutions provider, is spearheading the evolution of talent outsourcing by leveraging its global expertise and socially conscious approach in the Philippines. To mark the beginning of the year, DOXA orchestrated a three-day conference named DOXACon, held from January 17-19 at the Fairmont Hotel in Makati City. The event aimed to showcase DOXA’s thought leadership, customer-centric practices, and world-class employee experience through a series of learning sessions and activities.

The three-day affair hosted clients from the United States, DOXA’s global leadership team, and DOXA’s VIPs (employees). The inaugural day commenced with DOXA embodying its bayanihan core value, engaging guests in a day of local community service, followed by an evening of dinner and networking.

Day 2 of DOXACon adopted a conference-style format, featuring a lineup of curated speakers covering various pertinent topics, including the unveiling of their proprietary AI recruiting tool. Simultaneously, a local press dinner was held at Cirkulo Makati in the afternoon, fostering engagement with the media and discussions about DOXA’s ongoing plans and projects in the country.

To conclude the event on the 3rd day, an Amazing Race tech event was organized, where attendees explored landmarks in Bonifacio Global City (BGC), followed by a tropical-themed holiday party to cap off the night.

David Nilssen remarked, “As global leaders, driving offshore talent means having a borderless mindset; one that allows us to think and learn to grow in a dynamically changing world. The Philippines is a breeding ground of skillful offshore talents, and we see this as an opportunity to transform the way we work and lead our partners to success and help both employees and businesses compete in the global world.”

DOXA’s groundbreaking approach is evident in its fully remote environment, allowing people to work from any province while earning a Manila salary, saving an average of 21 days a year in commute time, and promoting environmental sustainability. One of DOXA’s community service projects focuses on planting new trees in the Philippines, aligning with its overarching goal of “lifting global communities by creating meaningful work.”

DOXA’s unique model significantly contributes to the economic growth of the Philippines, aligning seamlessly with the rapid expansion of the BPO industry. The company’s focus on offshoring for small to medium-sized businesses and offering white-glove service positions DOXA in its distinctive category.

Looking Ahead: DOXA in 2024

As the new year unfolds, there is an optimistic outlook for the BPO industry, marked by a rapid growth trajectory, particularly in offshoring for small to medium-sized businesses, which is anticipated to accelerate further. In navigating the evolving landscape of offshoring, DOXA’s strategic focus is finely tuned to support the effective thriving of small businesses amidst changing market demands.

DOXA® Talent is positioned for substantial growth, with a range of promising initiatives on the horizon. Among these plans is the introduction of cutting-edge AI technology and the exploration of new acquisition channels to enhance both growth and efficiency. This forward-thinking approach not only holds the potential to elevate the quality of life for DOXA’s employees but also to contribute to economic growth in the Philippines.